Salam Technology Qatar Careers – Technology Support Engineer Jobs Vacancies In Doha

Salam Technology Qatar Careers Technology Support Engineer Jobs Vacancies | Qatar Jobs In Salam Technology | Vacancies In Salam Technology Qatar | Jobs On Salam Technology Careers Portal At www.salamtechnology.com | Qatar Government Job Vacancies 2022

Job Seekers In Qatar Who Are Searching For Careers In Salam Technology, There Are Great Opportunities On Salam Technology Careers Portal. Salam Technology Recently Published A Notification For Hiring For Technology Support Engineer, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Salam Technology Technology Support Engineer Jobs. Then Apply For Technology Support Engineer Jobs In Salam Technology Qatar. But Before Apply Also Visit Salam Technology’s Official Website.

Salam Technology Qatar Jobs 2022 Technology Support Engineer Jobs in Qatar

Salam Technology Recently Published A Notification For Hiring For Technology Support Engineer, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Salam Technology Technology Support Engineer Job Vacancy In Qatar. Candidates who have Enough Educational Qualification And Experience can apply for Salam Technology Qatar Jobs Vacancy 2022. The Company will pay A Expected monthly salary Of QAR 13100.00  per month after selection.

Salam Technology Qatar Technology Support Engineer Jobs Briefed Summary According to Official Salam Technology Qatar Careers Portal

Hiring Agency Salam Technology Qatar
Job Role Technology Support Engineer
Job Location Doha, Qatar
Salary / Payout  Expected. Pay Of QAR 13100.00 per month
Type Of Job Qatar Jobs

Detailed Description Job

JOB PURPOSE SUMMARY
Provide first‐line support for all client user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications. Coach and mentor engineers and lead by example
KEY RESPONSIBILITIES & ACCOUNTABILITIES
1 Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
2 Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc…).
3 Prepare & write knowledge base articles and other documentations
4 Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with
minimal service interruption.
5 Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc…) to
ensure business continuity and provide support remotely when required
6 Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed
accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
7 Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely
manner.
8 Manage and participate in projects related to the section as needed.OTHER RESPONSIBILITIES
1 Record all IT hardware & software assets using the followed Asset Management process.
2 Prepare general reports relevant to the job and submit it to superiors
3 Perform other duties relevant to the job as requested by superiors and act as a higher role as needed.
4 Train new employees within Technology Support team
4 Train new employees within Technology Support teamEducation:
• Bachelor of Science in I.T or related field
• ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).
Minimum Required
Academic Degree:
Bachelor DegreeExperience:
• 2 years of experience in related field.
Minimum
Required Relevant
Experience Years:
2 Year(s)
Skills:
• Written and verbal communication
• Troubleshooting and Problem Solving Skills
Knowledge:
• English and Arabic
• IT Hardware and Software
• IT technologies, networking and various operating system setup, configurations and technical support skills
Abilities:
• Able to provide technical support to end user quickly
• Able to work under pressure
• Able to work in assigned shifts
• Able to multitask
• Able to provide Remote Support
• Adaptability and flexibilityPhysical Characteristics:
•Be in good physical condition
•Ready to carry/move IT equipmentPERFORMANCE MEASURES
• Meeting IT KPIs
• Quality and accuracy of deliverables
• Delivering services within the SLA (Service Level Agreement) within technology standards
• Ensure Security of delivered servicesTOOLS & EQUIPMENTS
• Testing Equipment
• Ticketing system
• Remote Desktop Utility

Apply Now

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